Returns, Refunds and Withdrawal Policy

Thanks for shopping at Our Design Emporium. We are committed to make sure that you have a great customer experience.

1.0 Overview:

If you are not completely satisfied with your purchase, you can send it back within 14 days of receipt and we’ll refund the full cost of the item. The buyer is responsible for paying return shipping costs.

1.1 Cancellation of Order:

You can cancel an order starting from the moment you place the order and up until 14 days have passed from the day the goods are delivered to you, your nominated neighbour or your dedicated safe place. If you cancel the order and it is already in transit then you will need to follow the returns process below. If you cancel the order and the order has not been dispatched yet, then the order will be cancelled and we will initiate a refund to your credit card (or original method of payment). You will receive the credit amount within a certain number of days, depending your card issuer’s policies.

1.2 Returns

You have 14 calendar days to return an item from the date you received it. The item must be returned to the address specified by the Seller (the designer) you bought the item from.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have receipt or proof of purchase.

1.2 Refunds.

Once the Seller (the designer) has received the returned item, they will inspect it and notify you that they have received your returned item. We will immediately notify you on the status of your returned item after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit amount within a certain number of days, depending on your card issuer’s policies.

1.3 Shipping costs related to Returns

You will be responsible for your own shipping costs related to the return of an item. Return shipping costs are non-refundable.

In the case, where the return is due to having received a defect item or incorrect item, return shipping costs may be refunded to the buyer.

1.4 Right of Withdrawal

The EU Consumer Directive allows consumers a right of withdrawal from their purchase within 14 days of the purchase. We may withhold payment until we have received the items back or you have sent evidence that the item has been returned.  Please review your statutory rights here.